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North Richmond Community Health (NRCH) is a not-for-profit organisation dedicated to providing accessible and culturally responsive healthcare services. Working with refugees, asylum seekers, newly-arrived immigrants and people of different cultural, linguistic and socio-economic backgrounds, the organisation offers primary healthcare, dentistry, harm reduction initiatives and community support. For over 40 years, NRCH has been helping to break down barriers and deliver essential care to the community.
Prior to integrating with Checkmate, NRCH’s People & Culture team managed hiring compliance through a fragmented process. Hiring managers conducted reference checks manually over the phone, while police checks, right-to-work verifications and Working with Children checks were handled separately. This often led to the recruitment team dealing with inefficiencies and delays.
“It was harder to manage because everything was in different baskets—reference checks, police checks, working with children checks and right-to-work checks all required separate processes. It was time-consuming and created an unnecessary administrative burden,” explained Isabella Fisher, People & Culture Coordinator (Talent and Learning) at NRCH.
With the help of Checkmate, NRCH were able to simplify their compliance requirements and improve efficiency. The platform’s automation allowed the team to streamline their reference checks, police checks, right-to-work verification and Working with Children checks by initiating and reviewing them all from one centralised system. Checkmate was also able to integrate seamlessly with NRCH’s current applicant tracking system, Teamtailor, ensuring a smooth and uninterrupted transition between hiring stages.
“Once we move someone into the reference check stage, I get a notification to initiate Checkmate. I can then send candidates directly to the Checkmate portal and add the necessary checks.”
Checkmate was able to seamlessly integrate into NRCH’s existing applicant tracking system, Teamtailor. This helped to significantly improve the organisation’s hiring workflow and provided several enhanced features and efficiencies.
Once a candidate reaches the reference check stage in Teamtailor, a notification prompts the not-for-profit’s team to initiate Checkmate’s screening process, reducing the manual effort needed to continually check up on the process.
Candidates now receive a seamless and professional recruitment journey, with all their compliance checks housed within an easy-to-use digital process.
The integration removed the need for manual data entry, saving NRCH valuable time and reducing the risk of human errors.
The organisation's recruitment team can now monitor the status of background checks directly from Teamtailor, ensuring full transparency and allowing for faster decision-making.
“Previously, all resumes went to a single inbox, which was impossible to manage. With the introduction of Teamtailor, hiring managers have real-time access to applications, and with the integration of Checkmate into our workflow has removed so much admin burden.”
In partnering with Checkmate, NRCH has been able to create and maintain a seamless and compliant recruitment process while continuing to focus on their core mission of providing accessible and culturally responsive healthcare. With improved efficiency and administrative processes, the organisation has been able to improve their recruitment experience for both their team and candidates.
“Checkmate is reliable and efficient, perfect for teams balancing speed with compliance. The support team is incredibly responsive, and the platform has been a game-changer for us.”
“It's freed up time to focus on the bigger picture initiatives in onboarding. It's definitely enhanced compliance and it's reduced the administrative tasks of checking in and following up.”
“That level of automation means that we can focus more on the people instead of chasing paperwork and spend more time engaging with candidates and supporting managers through that onboarding.”
“The coloured system makes such a difference for me because I can go in and see where everyone's up to without having to click in and see what's been done or still needs to be done.”
Checkmate helps many organisations just like NRCH to simplify their background screening, enhance compliance and deliver a seamless candidate experience. Interested in improving your business’ recruitment journey? Let’s talk.
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