Mitre 10 are a major chain of home improvement stores that stock everything from building supplies, hardware and power tools to furniture, appliances and general houseware. Established in 1974, the popular home improvements retailer now employs more than 6,000 staff and boasts more than 80 stores.
As with many major retailers with a workforce of this size and complexity, Mitre 10's HR team needed to find ways to boost efficiency wherever possible to allow them to focus on their more important core tasks. And when it came to their recruitment process, they identified one key area for improvement: Reference checking.
"Reference checks were very time-consuming, often getting no responses and having to call referees multiple times," explains HR Advisor Melanie Stevenson. "We also spent a lot of time emailing, printing and scanning through pre-employment checks."
With a growing need to streamline their reference checking and pre-employment screening processes, the team at Mitre 10 made the decision to team up with Checkmate and use Checkmate’s pre-employment screening platform to help make the issue of laborious and time-consuming reference checks a thing of the past.
Checkmate helps boost efficiency within recruiting in a multitude of ways, and has a simple and intuitive design. Its reference-checking solution works in a simple, 4-step process:
The Checkmate platform is an automated solution that follows industry-leading best practices and easily integrates with an organisation’s ATS and HRIS platforms, meaning there's truly no easier way to manage candidate reference checking and pre-employment screening.
The process is fast for HR teams, and candidates benefit from a quick and seamless experience. It typically takes a candidate up to 6 minutes to complete everything they need to and includes:
Checkmate also respects a referee's time by creating a dynamic questionnaire that follows a natural conversation.
Since implementing Checkmate, the team at Mitre 10 are able to perform their due diligence more efficiently, freeing them up to focus more on core tasks and much less on time-consuming recruitment processes.
"Checkmate has made our recruitment process so much quicker and easier," says Melanie. "It's freed up our time to focus our resources on other areas of the business."
Melanie shared that on top of their improved efficiency, Checkmate's online portal has helped improve their documentation. "It's great to have all the information on the online portal and to receive notifications when all checks are complete," she added.
One of the things we pride ourselves on at Checkmate is our super-responsive support team. We understand that our customer's time is valuable and that they shouldn't have to wait lengthy periods for a response to any issues that may crop up.
Melanie shares that this has been one reason the Checkmate solution has been such a positive experience for her and Mitre 10’s HR team. "Checkmate are always very responsive, when we have any queries or issues," she added, "That's really important to us."
Keen to see Checkmate in action? Try it for free!
We’d love to learn more about your organisation and share how Checkmate can streamline your hiring processes. If you’d like to know more, please get in touch with our team, or feel free to book a demo/call at a time that’s convenient for you.
