The Customer

Shine Solutions Group is a technical professional services company specialising in delivering cutting-edge cloud and on-premise software engineering solutions and consulting. With a growing team of 170 engineers, analysts and architects situated across Melbourne, Sydney and Canberra, the Shine team operates entirely onshore in Australia. The privately owned consultancy prides itself on delivering high-quality solutions and technical excellence while maintaining an agile and people-focused approach.

The Challenge: Overhaul of Outdated & Time-Consuming System

Before implementing Checkmate, Shine’s entire background screening process was managed manually. Reference checks were conducted in-house, requiring significant time investment from the recruitment team, while identity verifications were also performed manually, adding to their administrative burden. With the company having a leaner talent acquisition team and just one Talent Acquisition Manager overseeing their entire recruitment process, Shine required a solution that could free up valuable time, streamline compliance and improve overall efficiency.

"Previously, our team had to make phone calls, leave messages, chase responses and manually verify identity documents. It was time-consuming and not sustainable as our team scaled,” noted Louise, People & Culture Administrator at Shine.

The Solution: Automation & Efficiency for Seamless Screening

Shine turned to Checkmate to automate key parts of their pre-employment screening process. By integrating Checkmate’s Reference Check Plus and Online ID Verification features into their existing system, the company was able to eliminate a majority of their manual and time-consuming tasks to significantly improve their workflow efficiency.

"We wanted to take the pressure off our team and create a more seamless experience. Checkmate allowed us to move our existing reference check templates into the platform, which was a key factor in making the transition smooth,” explained Anna, People & Culture Business Partner at Shine

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The Results: Smooth Scalability with Complete Support

In partnering with Checkmate, Shine Solutions Group has been able to begin overhauling their recruitment process. Removing outdated and time-consuming manual processes has allowed the company to greatly improve their hiring efficiency and candidate experience, helping to reduce the overall burden on their team.

"Checkmate has helped us streamline our recruitment, improve efficiency and enhance the candidate experience. The platform works exactly as promised and the team behind it is incredibly responsive. It’s been a game-changer for us,” said Anna.

• Streamlined Productivity - With the ability to now automate their reference checks and ID verification, Shine’s recruitment team no longer has to chase responses manually. This has saved them significant time and effort that allows them to focus on other important tasks.
• Keeping Candidates Happy - Candidates are now able to complete their pre-employment checks quickly and easily, reducing friction in the hiring process.
• Reliable and Responsive Support - Shine found Checkmate’s ongoing customer support to be highly responsive, allowing their recruitment team to quickly address any challenges or unexpected hiccups, ensuring a smooth onboarding experience for every candidate.

"One of the standout things about Checkmate is the support team. Any issues we had initially were resolved within hours. Their responsiveness has been fantastic,” explained Louise.

• Minimised Disruptions - Offering a seamless experience with minimal disruptions or technical issues, the use of Checkmate’s software has allowed the company to ensure their hiring processes always remain on track.

"We’ve had so many barriers with other providers—things just not working, constant delays. With Checkmate, that hasn’t been an issue. It’s been smooth from start to finish,” Anna noted.Why Choose Checkmate?From local hires to global talent acquisition, Checkmate helps businesses streamline background checks, ensure compliance and deliver exceptional candidate experiences. From automated reference checks and ID verification, to fast and reliable customer support, Checkmate can help reduce the burden on your HR team and ensure your recruitment process is smooth and seamless. Interested? Let’s talk.