This Privacy Policy sets out how we, CHECKMATE, collect, store and use information about you when you use or interact with our website, checkmate.tech (our website) and where we otherwise obtain or collect information about you. This Privacy Policy was last updated on 18 November 2024.
When handling personal information we will comply with all privacy and data protection laws that we are legally obliged to comply with (Applicable Privacy Laws), including (as applicable), the New Zealand Privacy Act 2020, the General Data Protection Regulation (EU) 2016/679 (EU GDPR) and/or the United Kingdom Data Protection Regulation (UK GDPR).
Contents
Summary
This section summarises how we obtain, store and use information about you. It is intended to provide a very general overview only. It is not complete in and of itself and it must be read in conjunction with the corresponding full sections of this Privacy Policy.
Our details
If you have any questions about this Privacy Policy, please contact the data controller.
The data controller in respect of our website is CHECKMATE.
You can contact the data controller by sending an email to team@checkmate.tech or visiting our contact page for other options of contacting us.
When you visit our website
We collect and use information from website visitors in accordance with this section and the section entitled Disclosure and additional uses of your information.
Web server log information
Our website server automatically logs the IP address you use to access our website as well as other information about your visit such as the pages accessed, information requested, the date and time of the request, the source of your access to our website (e.g. the website or URL (link) which referred you to our website), and your browser version and operating system.
Use of website server log information for IT security purposes
We collect and store server logs to ensure network and IT security and so that the server and website remain uncompromised. This includes analysing log files to help identify and prevent unauthorised access to our network, the distribution of malicious code, denial of services attacks and other cyber-attacks, by detecting unusual or suspicious activity.
Unless we are investigating suspicious or potential criminal activity, we do not make, nor do we allow our hosting provider to make, any attempt to identify you from the information collected via server logs.
Use of website server log information to analyse website use and improve our website
We use the information collected by our website server logs to analyse how our website users interact with our website and its features. For example, we analyse the number of visits and unique visitors we receive, the time and date of the visit, the location of the visit and the operating system and browser use.
We use the information gathered from the analysis of this information to improve our website. For example, we use the information gathered to change the information, content and structure of our website and individual pages based according to what users are engaging most with and the duration of time spent on particular pages on our website.
Cookies
Cookies are data files which are sent from a website to a browser to record information about users for various purposes.
We use cookies on our website, including essential, functional, analytical and targeting cookies. For further information on how we use cookies, please see our cookies policy.
You can reject some or all of the cookies we use on or via our website by changing your browser settings or non-essential cookies by using a cookie control tool, but doing so can impair your ability to use our website or some or all of its features. For further information about cookies, including how to change your browser settings, please visit www.allaboutcookies.org or see our cookie policy.
When you contact us
We collect and use information from individuals who contact us in accordance with this section and the section entitled Disclosure and additional uses of your information.
When you send an email to the email address displayed on our website we collect your email address and any other information you provide in that email (such as your name, telephone number and the information contained in any signature block in your email).
Upload features
When you upload information via any upload feature within the website or service, we collect information including your name, address and results of candidate checks and inquiries.
Enquiry forms
When you contact us using an enquiry form, we collect your personal details and match this to any information we hold about you on record. Typical personal information collected will include your name and contact details. We will also record the time, date and the specific form you completed.
If you do not provide the mandatory information required by our contact form, you will not be able to submit the contact form, and we will not receive your enquiry.
Phone
When you contact us by phone, we collect your phone number, and any information provide to us during your conversation with us.
We record customer-facing phone calls for training and customer service purposes.
Post
If you contact us by post, we will collect any information you provide to us in any postal communications you send us.
When you use our website
We collect and use information from individuals who interact with particular features of our website in accordance with this section and the section entitled Disclosure and additional uses of your information.
Registering on our website
When you register and create an account on our websites, we collect the following information: your name, email address, address, location. We will also record the time and date of completion.
If you do not provide the mandatory information required by the registration form, you will not be able to register or create an account on our website.
We will also use this information to tailor any follow up sales and marketing communications with you. For further information, see the section of this privacy policy titled ‘Marketing Communications’.
Transfer and storage of your information
Information you submit to us via the registration form on our website will be stored on our third-party hosting provider’s servers located in the United States of America.
Becoming a Referee
When you register as a referee or your details are entered as a referee by one of our users, we collect the following information: your name, email address. We will also record the time and date of completion.
If you do not provide the mandatory information required by the referee form, you will not be able to register or create an account on our website.
Removal of your personal data
If your personal data has been submitted on our website against your express permission or you would like it removing off our servers, please email team@checkmate.tech and we will get your data removed. To read more about your rights please see the section entitled ‘Your rights in relation to your information’.
Additional information
When completing the referee form you will be asked additional questions which we will store the answers on our servers and will be accessible by the employer. We will also ask you to verify your identity by linking to your social media profile or by other methods.
Transfer and storage of your information
Information you submit to us via the referee form on our website will be stored on our third-party hosting provider’s servers located in the United States of America.
Becoming a Candidate
When you register as a candidate or your details are entered as a candidate by one of our users, we collect the following information: your name, email address. We will also record the time and date of completion.
If you do not provide the mandatory information required by the candidate form, you will not be able to register or create an account on our website.
Removal of your personal data
If your personal data has been submitted on our website against your express permission or you would like it removed off our servers, please email team@checkmate.tech and we will get your data removed. To read more about your rights please see the section entitled ‘Your rights in relation to your information’.
Additional information
When completing the referee form you will be asked additional questions which we will store the answers to on our servers and will be accessible by the employer. We will also ask you to verify your identity by linking to your social media profile or by other methods. If we need to verify any sensitive information (for example, Covid-19 vaccination status), we will seek your written approval before accessing such verification information from the relevant Government agency.
If you have provided (or we have received from a Government agency with your consent) any Covid-19 vaccination status data, we will delete the QR code and identification immediately after completing the verification process. However, we will retain the vaccine status (including the expiry date of your vaccine passport) for the purposes of monitoring and triggering alerts for your employer.
Transfer and storage of your information
Information you submit to us via the referee form or otherwise upload on our website will be stored on our third-party hosting provider’s servers located in the United States of America.
When you place an order
We collect and use information from individuals who place an order on our website in accordance with this section and the section entitled Disclosure and additional uses of your information.
Information collected when you place an order
Mandatory information
When you place an order for goods or services on our website, we collect your name, email address, billing address.
If you do not provide this information, you will not be able to purchase goods or services from us on our website or enter into a contract with us.
Additional information
We can also collect additional information from you, such as your phone number, full name, address etc.
We use this information to manage and improve your customer experience with us. We will also use this information to tailor any follow up sales and marketing communications with you. For further information, see the section of this privacy policy titled ‘Marketing Communications’.
If you do not supply the additional information requested at checkout, you will not be able to complete your order as we will not have the correct level of information to adequately manage your account.
Processing your payment
After you place an order on our website you will need to make payment for the goods or services you have ordered. In order to process your payment, we use Stripe, a third-party payment processor.
Your payment will be processed by the above provider, who collect, use and process your information, including payment information, in accordance with their privacy policies.
You can access Stripe’s privacy policy via the following link: https://stripe.com/gb/privacy
Transfer and storage of your information
In providing Stripe, your personal data will be transferred outside New Zealand to jurisdictions in which Stripe operate, which may include the United States of America.
For further information about the safeguards used when your information is transferred outside of New Zealand, see the section of this privacy policy below entitled Overseas Transfers of your information.
Newsletters
When you sign up for any of our newsletters from us by completing the newsletter sign up form, we collect your name, email address. We will also record the time and date of completion.
We will also use this information to tailor any follow up sales and marketing communications with you. For further information, see the section of this privacy policy titled ‘Marketing Communications’.
Transfer and storage of your information
We use a third-party service to send out our e-newsletter and administer our mailing list, Mailchimp.
Information you submit to subscribe for our e-newsletter may be stored on our third-party mailing list provider’s servers in the United States.
For further information about the safeguards used when your information is transferred outside the European Economic Area and the United Kingdom, see the section of this privacy policy below entitled Overseas transfers of your information.
Use of tracking in emails
We use technologies such as tracking pixels (small graphic files) and tracked links in the emails we send to allow us to assess the level of engagement our emails receive by measuring information such as the delivery rates, open rates, click through rates and content engagement which our emails achieve.
Marketing communications
Our content, goods and services
When signing up for content, registering on our website or making a payment, we will use the information you provide in order to contact you regarding related content, products and services.
We will continue to send you marketing communications in relation to similar goods and services if you do not opt out from receiving them.
You can opt-out from receiving marketing communications at any time by emailing team@checkmate.tech
Third party goods and services
In addition to receiving information about our products and services, you can opt in to receiving marketing communications from us in relation third party goods and services by email by ticking a box indicating that you would like to receive such communications.
Transfer and storage of your information
Information for marketing campaigns will be stored on our third-party mailing list provider’s servers in the United States.
For further information about the safeguards used when your information is transferred outside New Zealand, the European Economic Area and the United Kingdom, see the section of this privacy policy below entitled Overseas transfers of your information.
Use of tracking in emails
We use technologies such as tracking pixels (small graphic files) and tracked links in the emails we send to allow us to assess the level of engagement our emails receive by measuring information such as the delivery rates, open rates, click through rates and content engagement that our emails achieve.
Information obtained from third parties
This section sets out how we obtain or collect information about you from third parties.
Information received from third parties
We can often receive information about you from third parties. The third parties from which we receive information about you can include partner events within the marketing industry and other organisations that we have a professional affiliation with.
It is also possible that third parties with whom we have had no prior contact may provide us with information about you.
Information we obtain from third parties will generally be your name and contact details but will include any additional information about you which they provide to us.
For example, we would have a legitimate interest in processing your information to perform our obligations under a sub-contract with the third party, where the third party has the main contract with you. Our legitimate interest is the performance of our obligations under our sub-contract.
Similarly, third parties may pass on information about you to us if you have infringed or potentially infringed any of our legal rights. In this case, we will have a legitimate interest in processing that information to investigate and pursue any such potential infringement.
Information obtained by us from third parties
In certain circumstances (for example, to verify the information we hold about you or obtain missing information we require to provide you with a service) we will obtain information about you from certain publicly accessible sources, such as the Companies Office, Companies House, online customer databases, business directories, media publications, social media, and websites (including your own website if you have one).
In certain circumstances will also obtain information about you from private sources, such as marketing data services.
We will continue to send you marketing communications in relation to similar goods and services if you do not opt out from receiving them.
You can opt-out from receiving marketing communications at any time by emailing team@checkmate.tech
Where we receive information about you in error
If we receive information about you from a third party in error and/or we do not have a legal basis for processing that information, we will delete your information.
Disclosure and additional uses of your information
This section sets out the circumstances in which will disclose information about you to third parties and any additional purposes for which we use your information.
Disclosure of your information to service providers
We use a number of third parties to provide us with services which are necessary to run our business or to assist us with running our business
These include the following: Internet services, AML search services, IT service providers and web developers.
Our third-party service providers are located both inside and outside of New Zealand (including in the European Economic Area, the United States of America and potentially other countries).
Your information will be shared with these service providers where necessary to provide you with the service you have requested, whether that is accessing our website or ordering goods and services from us.
We do not display the identities of our service providers publicly by name for security and competitive reasons. If you would like further information about the identities of our service providers, however, please contact us directly by email and we will provide you with such information where you have a legitimate reason for requesting it (where we have shared your information with such service providers, for example).
Disclosure and use of your information for legal reasons
Indicating possible criminal acts or threats to public security to a competent authority.
If we suspect that criminal or potential criminal conduct has been occurred, we will in certain circumstances need to contact an appropriate authority, such as the police. This could be the case, for instance, if we suspect that we fraud or a cyber-crime has been committed or if we receive threats or malicious communications towards us or third parties.
We will generally only need to process your information for this purpose if you were involved or affected by such an incident in some way.
In connection with the enforcement or potential enforcement our legal rights.
We will use your information in connection with the enforcement or potential enforcement of our legal rights, including, for example, sharing information with debt collection agencies if you do not pay amounts owed to us when you are contractually obliged to do so. Our legal rights may be contractual (where we have entered into a contract with you) or non-contractual (such as legal rights that we have under copyright law or tort law).
In connection with the compliance with our legal obligations under Applicable Privacy Laws. This will include complying with any notification and reporting obligations and any access directions imposed on us by a Government agency, and otherwise where the law requires or allows us to do so.
In connection with a legal or potential legal dispute or proceedings.
We may need to use your information if we are involved in a dispute with you or a third party for example, either to resolve the dispute or as part of any mediation, arbitration or court resolution or similar process.
How long we retain your information
This section sets out how long we retain your information. We have set out specific retention periods where possible. Where that has not been possible, we have set out the criteria we use to determine the retention period. You can also find out data retention and deletion policy at [insert link].
Retention periods
Subject to any legal requirements to retain certain information, reports prepared by Checkmate for the Client may be deleted by Checkmate from its systems no less than 30 days from completion of the relevant services for the Client.
Criteria for determining retention periods
In any other circumstances, we will retain your information for no longer than necessary, taking into account the following:
How we secure your information
We take appropriate technical and organisational measures to secure your information and to protect it against unauthorised or unlawful use and accidental loss or destruction, including:
Transmission of information to us by email or via an upload feature
Transmission of information over the internet is not entirely secure, and if you submit any information to us over the internet (whether by email, via our website, an upload feature in the service or any other means), you do so entirely at your own risk.
We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by such means.
Overseas Transfers of your information
Your information may be transferred and stored outside New Zealand (in the European Economic Area (EEA), the United Kingdom, the United States of America, and potentially other countries) in the circumstances set out earlier in this policy.
We utilise the services of various overseas entities in the EEA, the United Kingdom, the United States of America and Australia in the circumstances set out in this policy. Consequently, we may transfer personal information to parties located in these other countries. Although we will endeavour to ensure that your personal information is treated securely and in accordance with this policy as well as Applicable Privacy Laws, you acknowledge that some of these countries may not have an equivalent level of data protection laws as those in New Zealand.
If we transfer personal information to a third party located in a country outside:
We will also transfer your information to an international organisation in order to comply with legal obligations to which we are subject (compliance with a court order, for example). Where we are required to do so, we will ensure appropriate safeguards and protections are in place.
You consent to the rights of access, processing and disclosure on the basis specified above
Your rights in relation to your information
Subject to certain limitations on certain rights, you have the following rights in relation to your information, which you can exercise by writing to the data controller using the details provided at the top of this policy.
If you believe we are unlawfully processing your Personal Information and wish to lodge a complaint, you can lodge a complaint with us directly by sending an email to team@checkmate.tech or visiting our contact page for other options of contacting us, or you can lodge a complaint with the New Zealand Privacy Commissioner. Information about how to lodge a complaint is available at Privacy Commissioner’s website.
If you are located outside New Zealand, you may also lodge a complaint regarding our personal information processing activities as they relate to your Personal Information with your relevant privacy law supervisory authority. in particular in the Member State of your habitual residence, place of work or of an alleged infringement of the Eu GDPR or UK GDPR (as applicable).
Further information on your rights in relation to your personal data as an individual
For more information about privacy issues in New Zealand and protecting your privacy, visit the New Zealand Privacy Commissioner's website at www.privacy.org.nz, or if you are located outside New Zealand, by visitng the website of your local privacy and data supervisory authority.
Verifying your identity where you request access to your information
Where you request access to your information, we are required by Applicable Privacy Laws to use all reasonable measures to verify your identity before doing so.
These measures are designed to protect your information and to reduce the risk of identity fraud, identity theft or general unauthorised access to your information.
How we verify your identity
Where we possess appropriate information about you on file, we will attempt to verify your identity using that information.
If it is not possible to identity you from such information, or if we have insufficient information about you, we may require original or certified copies of certain documentation in order to be able to verify your identity before we are able to provide you with access to your information.
We will be able to confirm the precise information we require to verify your identity in your specific circumstances if and when you make such a request.
Your right to object
You have the following rights in relation to your information, which you may exercise in the same way as you may exercise by writing to the data controller using the details provided at the top of this policy.
You may also exercise your right to object to us using or processing your information for direct marketing purposes by:
Sensitive Personal Information
‘Sensitive personal information’ is information about an individual that reveals their racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic information, biometric information for the purpose of uniquely identifying an individual, information concerning health or information concerning a natural person’s sex life or sexual orientation.
Our website does not allow you to register any ‘Sensitive Information’, however if we ask for this, you will be considered to have explicitly consented to us processing that sensitive personal information under the EU GDPR or UK GDPR (as applicable). If you are a Candidate, we may request details of your Covid-19 vaccination status. Any such request will be made in writing, and the provision of such information will be entirely voluntary.
Changes to our Privacy Policy
We update and amend our Privacy Policy from time to time.
Minor changes to our Privacy Policy
Where we make minor changes to our Privacy Policy, we will update our Privacy Policy with a new effective date stated at the beginning of it. Our processing of your information will be governed by the practices set out in that new version of the Privacy Policy from its effective date onwards.
Major changes to our Privacy Policy or the purposes for which we process your information
Where we make major changes to our Privacy Policy or intend to use your information for a new purpose or a different purpose than the purposes for which we originally collected it, we will notify you by email (where possible) or by posting a notice on our website.
We will provide you with the information about the change in question and the purpose and any other relevant information before we use your information for that new purpose.
Wherever required, we will obtain your prior consent before using your information for a purpose that is different from the purposes for which we originally collected it.
Children’s Privacy
Because we care about the safety and privacy of children online, we comply with the Children’s Online Privacy Protection Act of 1998 (COPPA). COPPA and its accompanying regulations protect the privacy of children using the internet. We do not knowingly contact or collect information from persons under the age of 18. The website is not intended to solicit information of any kind from persons under the age of 18.
It is possible that we could receive information pertaining to persons under the age of 18 by the fraud or deception of a third party. If we are notified of this, as soon as we verify the information, we will, where required by law to do so, immediately obtain the appropriate parental consent to use that information or, if we are unable to obtain such parental consent, we will delete the information from our servers. If you would like to notify us of our receipt of information about persons under the age of 18, please do so by contacting us by using the details at the top of this policy.
Text messaging opt-in data and consent is excluded from the data sharing
US carriers strictly prohibit any type of third-party data sharing so stating this clearly above will suffice for approval.